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Terms and conditions
CLAUSE 1 – IDENTITY OF THE VENDOR
Gontex Bvba Abdijstraat 68 2020 Antwerpen
Email address: info@Cotonstore.com
Telephone number: +32 3 283 05 50
Company Number: BE 0478.553.755
CLAUSE 2 – APPLICABILITY AND CONDITIONS
Our terms and conditions are applicable to every offer from us as a web shop to you as a Consumer (every natural person who, for non-occupational purposes alone, purchases or uses a good or service made available on the market).
We deliver exclusively in Europe. If you submit a delivery address outside of Europe, we reserve the right to decline your order.
To be able to place an order, you must be above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order has been placed by a minor, we reserve the right to decline your order.
Placing an online order on the website constitutes a formal acceptance of our terms and conditions, which are always available through our website.
If you ordered online, we provide you in addition and together with the order confirmation or at the latest on delivery with a copy of these terms and conditions in a format that you can save or print. We recommend that you always do this.
If in addition to these terms and conditions, additional special conditions apply, the above applies to those special conditions as well. As a consumer, you can always invoke to your advantage the most preferential text if our terms and conditions would be contrary to the above special conditions.
CLAUSE 3 – OUR OFFER AND YOUR ORDER
We explicitly state in our offer when the latter is only valid for a constrained period of time or is subject to specific conditions.
We always describe as complete and accurate as possible what we sell to you as well as the course of our delivery process. The description is in any case sufficiently detailed to allow you to make a proper assessment. If we make use of graphics, they are a true reflection of the offered goods and / or services. However, to err is human and if we are clearly mistaken, we are not obliged to deliver to you.
Your order is complete and the contract between us is final once we confirm your order by mail and regarding your payment made by credit or debit card, as soon as we receive approval from the issuer of your card. We accept MasterCard, VISA, Maestro, Bancontact/Mister Cash and Paypal. Should the issuer of your card refuse to agree on your payment to us, we cannot be held responsible for any delays in the delivery and/or non-delivery of your order. Orders without valid payment by name of the registered cardholder will not be accepted or processed.
In order to purchase a product, you add it to your shopping basket. Afterwards you submit your contact details and billing data. Next you choose you preferred way of delivery: Depending on the chosen delivery address, the available delivery services may differ. In the final step, you are led to an overview page, you accept our terms and conditions and you confirm your payment by pressing the ‘Buy Now’ button, with the caption “order with payment”. If you have completed these steps, your purchase becomes final.
CLAUSE 4 – RIGHT OF WITHDRAWAL
If you buy goods from us, you have the right to decide that you do not want to keep the goods 14 days from the delivery or the conclusion of the contract. You can then return your order without penalty and without giving any reason (the cost hereof is to be paid by you). Within 14 days after reception of your returned order or your indication that you wish to forgo the agreement, we will pay you back the full purchase price, by the same means of payment which you utilised for the purchase.
The direct costs of the return of the goods will thus be at your expense. We will indicate the costs of the return or make an assessment of the costs, if it is not reasonably possible to calculate them in advance. Should it be impossible to return the goods by postal service, we will pick up the goods from you without charging you additional costs.
We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.
We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extent needed to assess whether or not you wish to retain them. Returned goods may be tested, but not used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking into account our instructions listed below.
You can return your package through a postal service or courier. This means that you cannot return the goods in one of our stores. The return process is only permitted through a postal service or courier.
In order to exercise your right to withdrawal quickly and correctly, both in case of delivery of services as in the case of delivery of goods, you can fill out the form below and send it to Abdijstraat 68, 2020 Antwerp. We will send you an acknowledgement of your withdrawal by email.
MODEL WITHDRAWAL FORM
(Only fill out and send this form if you wish to withdraw the agreement) - To Gontex Bvba, Abdijstraat 68, 2020 Antwerpen. Info@Cotonstore.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is submitted on paper),
(*) Delete as appropriate.
CLAUSE 5 - PRICING
During the period we mention in our offer, our prices do not change, except for price changes resulting from changes in VAT rates.
Our prices include all taxes, VAT and all other levies. Therefore, you will never experience unpleasant surprises. We can however decide to charge you with the shipping costs on top of the purchase price. In that case, we always notify you before you finalise your purchase.
CLAUSE 6 - PAYMENT
We only accept advance payment through our website using the payment methods indicated there.
In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology. In order to make payments with SSL, no special software is required. You recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser.
CLAUSE 7 – CONFORMITY AND WARRANTY
We guarantee that our products are in accordance with your order and meet the normal expectations you may have taking into account the specifications of the product. We also guarantee that our goods are in accordance with any law that is applicable at the moment of your order.
CLAUSE 8 – DELIVERY AND EXECUTION
All goods and services are delivered to the address provided by you when ordering.
We inform you of the delivery period in your order confirmation.
Deliveries are made by the delivery service chosen by you. Depending on your delivery address, the available delivery services may differ.
If we are not able to deliver on time, we will always notify you before the end of the delivery period. If we do not, you can cancel your order for free. In that case, we will refund you within 30 days after dissolution of the agreement.
The shipment of goods is always at our risk. This means that you do not have to worry about goods lost during transportation. However, if you return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation.
If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 7 calendar days after delivery. You have to use the enclosed “return form” for this. If you have any questions while filling in this return form, you can contact one our employees on the email address info@Cotonstore.com We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.
CLAUSE 9 - DURATION
The Consumer has the right to terminate a contract of indefinite duration at any time, with due observance of the agreed termination rules and notice of no longer than one month.
A contract which was entered into for a definite period of time has a duration of maximum two years.
If a sale of goods contract for a definite period of time stipulates that in the case of non-action of the Consumer, the Distance Contract will be extended, the contract will be continued as a contract of indefinite duration and will require a notice of no longer than a month.
If a contract for the provision of services for a definite period of time was concluded between the Company and the Consumer and contains a clause to tacit renewal, this clause will be placed in bold letters and in a frame separated from the text, on the front side of the first page.
This clause will contain the consequences of a tacit renewal, among which are the provision of the next paragraph with regards to denunciation as well as the last possible date of opposition against the tacit renewal by the Consumer and the manner of notification of this opposition. The Consumer may, after the tacit renewal of a service contract of definite duration, at any given time and without any compensation terminate the contract, with due consideration of a notice of maximum two months.
CLAUSE 10 – FORCE MAJEURE
In case of force majeure, we are not obliged to fulfil our obligations. In that case, we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.
Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the web shop, late delivery or absence of delivery by suppliers or other third parties, …
CLAUSE 11 – INTELLECTUAL PROPERTY
Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to us or our suppliers or other claimants.
It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. Therefore, you may not copy nor reproduce for example drawings, photographs names, texts, logos, colour combinations, etc. ...without our prior written and explicit consent.
CLAUSE 12 – COMPLAINTS PROCEDURE AND CONFLICTS
We do hope that all our customers are always 100% satisfied. If for some reason, you would have complaints concerning our services, please do not hesitate to contact us at info@Cotonstore.com. We will do the utmost to deal with your complaint within 7 days.
All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law, the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to the Belgian Law on Market Practices and Consumer Protection.